FAQs

Where do you drop off the packages?

You may drop off your package at the LRV Regalo office at n. 9 Via Gressoney, Al Piano Seminterrato, Milano 20137, Italy. Drop offs can be done between 0900H to 1700H Monday to Friday and 0800H - 1200H Saturdays.

    Our facility is closest to the following stations:

Bus: 84  P.Za Insubria

90 or 91 P.Za Salgari 

Tram: 16 P.Za Salgari

Metro Subway: Metro subway (linea gialla/ yellow line)  Lodi Tibb

Can we have our package delivered to the LRV Regalo Address?

No, unfortunately we only accept personally dropped off packages for the time being.

Do you accept Luxury / Designer goods?

The shipping of luxury goods is restricted except on a case to case basis. Please contact us before dropping off the mentioned products. Luxury / Designer goods are defined by but to not limited to shoes and bags with the following brands: Balenciaga, Louis Vuitton, Chanel, Yves Saint Lauren, Hermes, Christian Louboutin, Longchamp, Prada, Gucci, Bottega Veneta, Fendi, Valentino, Dior, Jimmy Choo

Are the packages inspected?

Yes, all contents are inspected, please do not seal your boxes prior to drop off, Materials for sealing will be provided on site. LRV Regalo reserves the right to refuse any boxes or individual contents.

Do you accept Cash / Debit cards for delivery?

No, all currencies, debit cards or any payment devices are prohibited for shipping.

How long is the delivery time?

Delivery time for packages going to Metro Manila is 10 - 12 business days. For provincial addresses, an extra 3 - 5 days is required for delivery.

Are electronics okay?

Electronics can be accepted as long as they do not have a built in lithium battery. 

What items are not allowed?

Electronics with lithium batteries

  1. All items considered contraband by Italian and Philippine law including all CBD products.

  2. All currencies, Cash, Credit Cards, Debit cards and any payment devices

  3. Items marked as flammable, poisonous, corrosive or explosive

  4. Jewelries, precious metals and high value wrist watches.

  5. Perishable food and beverages

  6. Weapons including firearms and bladed weapons

  7. Replicas of guns and firearms, including toy guns, air-soft guns, air-guns, tools and accessories.

  8. Tobacco, Cigars, cigarettes and vape products

  9. Pornographic materials

  10. Goods in commercial quantities

On High Value Designer Goods

High Value Designer shoes and bags are restricted and can only be accepted on a case to case basis, please inquire through our contact details before dropping off your package.

High Value Designer goods are defined by but not limited to the following brands: 

Balenciaga, Louis Vuitton, Chanel, Yves Saint Lauren, Hermes, Christian Louboutin, Longchamp, Prada, Gucci, Bottega Veneta, Fendi, Valentino, Dior, Jimmy Choo

LRV Regalo reserves the right to refuse any Packages or individual contents within for shipping.

What payments are accepted?

We accept cash and any major credit cards.

How should items be packed?

Items should be packed in boxes sturdy enough for international shipping. All fragile and breakable items must be bubble wrapped. Bottles containing liquid must be sealed at the lid and individually placed in plastic bags to avoid leaks and spills.

Please also note that all packages are subject to inspection, do not seal your boxes before dropping them off, materials for sealing will be provided.

How often do you ship to the Philippines?

 Packages are shipped out weekly.